Network Optimization Fault Resolution QoS Monitoring Network Assessment

  • Comprehensive toolkit for VAR & MSP engineers
  • Combines software, appliance and SaaS
  • Complete platform to deliver remote management service 
  • Transforms break-fix into managed services
Breadcrumb
UCMS Checklist

Compare these alternatives for the Unified Communications Managed Service:

Required Service Feature IT  Remote Services Network Engineering Appliance Engineer On-Site

Unified Communications Managed Service
MEASURE:
Delay   X   X
Jitter   X   X
Dropped Packets   X   X
Create simulated sessions       X
Measure calls in progress   X   X
Develop Mean Opinion Score for every call       X
Alarm on syslog event X X   X
Alarm on SNMP event X X   X
Alarm on ping event X X   X
ANALYZE:
Extensive data manipulation capabilities X X   X
Event correlation   X   X
Historical trending X X   X
Bandwidth consumption   X   X
7x24 alarm X     X
Average, maximum packet size   X   X
REPORT:
Device status X X   X
Link status   X   X
Quality of Service improvements       X
Top 10 reports       X
RESOLVE & OPTIMIZE:
Best practices knowledgebase X     X
UC-certified engineers     X X
Permissions-based remote access     X X
Audit trail of all network access     X X
UC quality problems resolved     X X
Devices reset if necessary X   X X
Software downloaded X   X X
Configuration downloaded remotely X     X
Collaborate with Level 1, 2, 3 engineers       X
Instant replay capability       X
Vendor-independent management       X
Network assessment service       X
Platform for proprietary support tools       X
Are You Ready for VoIP?
  

Get started right now.

Request Network Assessment*

 

Analyst Quote

Organizations with fewest voice quality defects/month also have

  • 2 x higher customer satisfaction
  • 4 x higher employee satisfaction
  • 20% higher average revenues per employee.

Brockmann & Company, 2008

Accelerating Market Adoption

Streamline Accelerates Market Adoption

The quality of experience has always been a major concern for organizations contemplating VoIP for business. Initially, network engineering appliances were proven useful in large enterprise and in carrier networks where professional network engineering staff can correctly install and interpret the complex results converting appliance findings into actionable adjustments to network, application or service so as to correct the problems identified.

Streamline offers the scalability of SaaS so managed service providers can easily support hundreds and thousands of customers. It also reduces the cost and complexity of the software required on the appliance, so UCMS can affordably be available to medium and small businesses. Streamline also simplifies the presentation of complex data while concentrating expertise of interpretation in managed service provider partners. This allows the managed service provider to be the trusted UC advisor for their enterprise customers.