TONE Software

Streamline Network Assessments

• Pre-Net Assessments
• Network Performance Audits

Streamline QoS Monitoring

• VoIP QoS
• Quality of Service
• Quality of Experience
•  Monitoring
• Application Monitoring
  
• Performance Monitoring
• VoIP Monitoring
  
• PBX Monitoring
• Reporting

Streamline Fault Resolution

• Analytics
• Diagnosis
• Event Correlation
• Secure Remote Access

Streamline Network Optimization

• NOC Operations
• Applications of Streamline

Streamline Reporting

In first time accounts, managed service providers often take on responsibilities that had been handled completely internally by the telecom department where managing voice quality in a dedicated digital network is not as difficult as troubleshooting VoIP quality issues on a converged network. Particularly in these circumstances, extensive reporting is necessary to:

• Show the value of investing in unified communications management - the issues identified and resolved are difficult to detect and solve without unified communications management
• Reinforce the value of the decision to proceed with management services since the expertise of the managed service provider is on display

Reporting is at the heart of demonstrating the value of unified communications management. That's because simply solving problems that the customer doesn't know about are the same as if nothing had happened. Using real data about the state of network operations over the past month, or quarter, for example, is the key to successful unified communications management services.

Streamline Central offers standardized reports for network assessments and provides the basis for monthly or quarterly narratives on problems occurring. However, it's not enough to just email the reports, or print them out and mail them. What is fundamentally more valuable to customers is that their expert advisor sits down with the customer and reviews the results, offers recommendations for improvement if necessary and together they can develop a plan to move the company's infrastructure forward.

It's a new technology and the customer must be seen to be in control of the environment. Oftentimes, the customer's ignorance of the technology, or their lack of control of the technology (since the IP network is often the responsibility of other departments), is a weakness where a consultative VAR or managed service provider with Streamline can overcome. Reporting is the key to intelligently discussing the state of the network environment and the state of the managed service while educating the customer on problem areas affecting the quality of the users' experience.

Key Features:

• Report Wizard enables selection of report parameters: time interval, locations, metrics to be reviewed
• Reports can be scheduled for delivery daily, monthly, quarterly or even hourly
• Reporting includes extensive analytical options including fault correlations
  

The extensive reporting capabilities of Streamline Central are readily available in Network Assessment Reports, and in monthly or quarterly operation summaries.

Streamline Network Assessment processes generate detailed graphical reports that can be shared with customers in consultative sessions, discussing the necessary improvements to the network infrastructure that define the pre-conditions necessary for high user satisfaction.