Delivering Management as a Service...
Service managers of VARs seeking new, high-margin revenue streams can develop a strategy for increasing profits through managed services. Communicado introduces a comprehensive solution for managed Voice and UC services that VARs can profitably deploy and offer to enterprises and small to midsized businesses.
UC is changing the relationship between the customer and the service provider and has set the stage for the profitable introduction of managed IP Telephony and UC services. Customer’s IT departments are at capacity and at the same time there’s huge demand from end users for UC applications. This means customers have a significant interest in outsourcing the ongoing management of their voice and UC services to you, the VAR they trusted to install the voice solution.
By outsourcing management, businesses can:
- Avoid unexpected workload, risks and capital costs
- Focus on their core competencies
- Smooth out variable costs with a predictable monthly bill
Building Trust With Customers
IP PBX and UC deployments offer greater managed-service opportunities for VARs and service providers than traditional TDM PBX systems. Deliver a higher level of added-value maintenance services to the customer than the typical break-fix maintenance contract for legacy PBX systems.
For example, VARs can provide PBX alarm and network device fault monitoring, QoS management, and network performance reporting for the customer’s complete telephony and IP network infrastructure.
Streamline is designed to help partners deliver the highest quality managed service experience for user. The program provides a turn key managed service offerings to provide further differentiation in the market. Customers can now rely on the VAR’s capabilities, validated by Streamline, to deliver finished solutions with an end-to-end product and service guarantee.
Streamline Service Description
Using the Streamline solution, a service provider sells, deploys, and provides ongoing management for IP Telephony and Unified Communications solutions, creating a new source of high-margin revenue. The service provider earns revenue from a set of management services offered individually, in tiered bundles, or both. Grouping services into different bundles gives customers flexibility in determining which IP Telephony management service works best for them.
| Name of Management Service | Description |
| Network Health Assessment Service | Determine quickly and easily how well VoIP will work on the network prior to deployment. |
| Solution Design Service | Design of WAN, LAN and Voice over IP solution elements for quality of service, redundancy and failover. |
| Performance Management Service | Measurement of network Quality of Service, service level agreement reporting and trend analysis. |
| Configuration Management Service | Changes to and backup of CPE configuration including moves, adds, changes, creating and maintaining a database of managed network element configurations, dial plans, site information and features deployed. |
| Device and Server Alarm Management Service | Automatic alarm on network problem events, proactive customer notification and escalation, resolution procedures and fault tracking through lifecycle for reporting purposes. |
| Configuration and Backup Service | Call server and IP phone software is backed up and made readily available in the event of failures or unsuccessful changes. |
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