Faster Resolutions: Diagnosis Tools With Context-Sensitive Hints
Streamline Diagnosis Root cause diagnosis involves the identification, often by a process of elimination, of the nature and sequence of network faults. Network engineers use Streamline Central's diagnostic capabilities to quickly diagnose problems reported by the monitoring service. The dashboard shows the priority of the alarm condition and automatically provides both knowledgebase articles on the alarm and a one-click mechanism to drill down a little deeper on the alarm conditions. Streamline Central maintains a detailed tracking of over 30 attributes of sessions in progress which can be quickly scanned to determine hints of where else to discover relevant information to be used in diagnosis processes. Equipped with an instant replay feature and correlated zoom service, Streamline Central allows engineers to replay a call's performance attributes while observing the cross-section of switches, gateways, circuits and routers for operational issues. Speed of diagnosis leads to speed to resolution. Key Features:
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