Communicado Inc.

• Streamline OpenToolBox appliance
• Streamline Assessment agents
• Streamline Central
• FREE Network Assessment
  • Pre-Net Assessments
  • Network Performance Audits

Streamline Central SaaS

Streamline Central is the central datastore, analytics engine, presentation platform and focal point for the VPN-less remote access service. It is the core of the Management-as-a-Service offering from Communicado. Architecturally, appliances or agents are deployed in the customer environment report their findings in realtime to Streamline Central. Managed Service Provider engineers are logged into Streamline Central and are, as is usually contractually required, monitoring the state of the customers' network, unified communications applications and VoIP session quality.

Located in a secure, Internet-accessible, always-available shared computing facility, the Streamline Central implementation enables the multi-tenant and concurrent storage of all the metadata about your clients' communications service quality and the networking environment surrounding that very important traffic. This is useful for historical analysis and trend reporting services as part of a trusted advisor role that Streamline MSPs are able to offer their clients.

Key Features 

• Ongoing state of devices, servers and realtime Quality of Experience metrics
• Rules for generating alerts on combinations of thresholds being achieved
• Audit trail for remote access events
• Operating trends
• Correlated zoom maps the state of a network cross-section showing the cascade of effects and the root cause
• Collaborative presentations so multiple levels of support engineers and client managers can see the same report or discuss the same data presentation
• Protocol analysis - showing bandwidth consumption by traffic type
• Performance against service level agreements can be shown
• Remote support for configuration managers and application tuning programs

Streamline Central's web-based dashboard reports problems and alarms in real-time. The built-in troubleshooting knowledgebase provides next-step guides to accelerate root-cause analysis and standardize diagnostic processes so Managed Service Providers can resolve issues faster.